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Managed IT Services

Fast and flexible.

We deliver reliable, dynamic ICT services that operate at optimal speeds.

Mobility Managed Services

For organisations with a fleet of mobile phones and devices, Sinefo ICT Solutions are your experts in Mobile Fleet Management.

Our dedicated service desk will remove the onerous and time-consuming day-to-day needs of managing your mobile fleet to allow you and your team to focus on their core roles.

We provide a dedicated Account Manager – your single point of contact for your mobile fleet – supported by our service desk. Our team will deliver a dedicated, tailored, SLA-based and quality-assured fleet management service.

We can service your mobile connections and disconnections, overseas roaming, warranty hardware repairs and contract maintenance. Our extended service provides scheduled bill analysis and reporting, plan optimisation and will monitor fleet data usage.

Further to this, we also provide Mobile Device Management (MDM) solutions including Microsoft Intune deployment integrating with Office 365 environments. With the use of a MDM platform, we can make the deployment of devices, mobile security as well as specific applications for employees seamless and efficient.

Managed IT Services

Is your in-house IT team completely overwhelmed? Do you need an extra pair of hands? Or would you like to completely outsource your IT management?

Sinefo ICT can become an extension of your business by assisting with day-to-day IT management and strategic planning.

Our efficient, friendly staff can become your IT service desk, your network operations team, your Cloud operations team, your tech support – whatever you need to keep your business running and your systems connected.

Sinefo ICT offers:

Service Desk Support
As soon as someone experiences an IT issue, they simply lodge a ticket with the Sinefo ICT Service Desk. Open 365 days a year, the Service Desk team can assist over the phone, via email or online.

Technical Support
Resolve issues with your on-site and remote hardware devices and client management systems quickly with our dedicated team of IT Managers.

User account and profile management
Get new staff members up and running easily, and disable accounts quickly when a staff member leaves the organisation.

Data back-up and restoration
With Sinefo ICT as your partner, data recovery and back-up plans for your everyday desktop computing data are all part of the service. Your data will be safely and securely backed up in our enterprise-grade data centres.

Sinefo ICT conduct ongoing vulnerability scanning and reporting. If our systems detect an issue, we take immediate action to address the issue and protect applications, operating systems and hardware.

Mobile Device Management (MDM)

As part of the Mobile Fleet Management, Sinefo ICT Solutions can also provide Mobile Device Management(MDM).

MDM allows for the administration of mobile devices, such as smartphones, tablet computers and laptops to control, secure and enforce policies. With the use of platforms such as Microsoft’s Intune or Apple Business Manager, we can control mobile application management, identity and access management, and enterprise file sync and share.

Speak to us to find out how we can optimize the functionality and security of your mobile devices within the organisation while simultaneously protecting your network using MDM.